“It’s just going to be a very reassuring thing, especially as a woman. The operators helped her handle those situations, but she felt like they were far away, she said. “Being a single woman, the thought of having someone else in here that I don’t know leaves me feeling wide open,” she said.Ĭhristensen said she has called DoorDash support once or twice because she felt unsafe. Ronae Christensen, a DoorDash driver in Los Angeles County and a member of the company's driver council, says she thinks the safety buttons are a great idea.Ĭhristensen has driven for various companies, including Lyft and Uber, since June 2019, but now she drives exclusively for DoorDash for safety reasons. Lyft also has a partnership with ADT that was announced last year.
#Doordash driver support drivers#
Ride-hailing companies like Lyft and Uber also have in-app buttons to let riders and drivers contact emergency services in their apps. The app automatically shares the shopper's location with those services. Last year, Instacart added a button to its app that lets shoppers contact emergency services directly if there's a problem. And in August, a DoorDash driver was shot to death while making deliveries in Maryland.ĭoorDash isn't the first delivery company to augment safety for drivers. DoorDash drivers know better than anybody how hard they really work. That’s a lot of mileage, and tons of food, groceries, and other great stuff making its way to customers’ doorsteps. That same month, two Washington, D.C., teens assaulted an Uber Eats driver with a stun gun, causing his vehicle to crash and killing him. According to the stats we collected last year, the average DoorDash driver (or, in DD lingo, Dasher) traveled anywhere from 75 to 290 miles per day. In March, a 19-year-old DoorDash driver in Columbus, Ohio, was beaten after he got confused over an address. The enhanced safety follows several high-profile attacks on delivery drivers. ADT will contact 911 and then remain in touch with the driver via text messages. DoorDash is also adding an emergency-assistance button to its app, which drivers can swipe to let ADT know they need immediate help.